Q. Is my adoption donation tax deductible?
A. Yes, supporting Zoos Victoria through animal adoptions is a donation to our organisation and therefore tax deductible.

Q. How is my donation used?
A. Your donation is used to support the work of Zoos Victoria, including animal care, community education, and local and global conservation.

Q. When will I receive my online welcome pack?
A. After you complete the online adoption form please allow two working days to receive your welcome pack via email. Please note this is not an automatic process. The Foundation office is open Monday - Friday, 9.00am-5.00pm and will process the animal adoption as soon as possible.

Q. How many people can adopt an animal?
A. There is no limit to the number of people who can adopt each animal.

Q. Does my donation go directly to the animal I am adopting?
A. Your donation will support all of the animals in Zoos Victoria's care.

Q. Can I change the animal I adopt when I renew my adoption?
A. When you renew your adoption after 12 months you may change the animal you adopt.

Q. Can I pat and take home my adopted animal?
A. Zoos Victoria abides by international standards of care of animals and therefore only allows close encounters with animals deemed appropriate. That is, we endeavour to encourage behaviours of our animals most appropriate to their nature. If you would like to book an animal experience please click here.

Q. Can I adopt more than one animal?
A. Yes, however the minimum amount applies to each animal.

Q. Can adoptions be in issued in more than one name?
A. Yes, however only one adoption package can be issued per adoption, and e-mails can only be sent to one e-mail address.

Q. Can I cancel my adoption?
A. Animal Adoptions is an ongoing donation program, if you sign up for monthly or quarterly payments we will continue until you advise us you would like to stop.

Q. Why is Animal Adoptions moving to an internet based program?
A. Saving wildlife and their habitats is important to us. We are involved in numerous local and international conservation programs working to save species from extinction. As part of our commitment, we are aiming to reduce our impact on the environment by becoming carbon neutral by 2012. Moving animal adoptions to an Internet based program supports this commitment, as well as facilitating more immediate communications with donors.

Q. Can I still receive hard copy photos, letters and receipts?
A. We can facilitate a hard copy of your welcome pack upon request.

Q. Why are there only limited animals available for adoption?
A. We aim to keep our donors updated on major news of their adopted animals. Previously more than 350 animals were part of our adoption program which meant it was not always possible to keep our supporters updated about their adopted animal. By focusing on our 31 most popular animals we can make sure our supporters get the latest news on their adopted animal.

Q. What do I get with my adoption?
A. As an Animal Adopter, you will receive the following:

- A welcome pack with a photo of your adopted animal
- A fact sheet with details about your adopted animal; and
- A subscription to our monthly e-newsletter with updates about what is happening around our Zoos and in our conservation programs around the world.

Q. Can I adopt an animal if I do not have a computer?
A. Yes, we can send a hard copy of your welcome pack upon request.

Q.  Can I renew my adoption online?
A. Yes, follow the online adoption process and select 'renew'.