For each visitor to our website, our web server collects the following type of information for statistical purposes:
This is anonymous statistical data and no attempt will be made to identify users. We use this data to evaluate our website and to improve the content we display to you.
We also use technology called cookies when you visit our site. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record-keeping. Your cookie may be sent at various times during your visit to our website and may be updated as you access our many different areas.
In addition to the information that we collect, we may ask you for personal information at other times, such as (but not limited to) when you:
If your personal information is not collected then we may not be able to provide you with the information or assistance sought from us.
Zoos Victoria will use your personal information for the purpose for which it was provided to us. Zoos Victoria may also use your information:
Zoos Victoria may disclose your information to specialist service providers such as, but not limited to:
Where such disclosures are made, Zoos Victoria will take reasonable steps to protect your personal information through the use of confidentiality agreements and other contractual obligations.
Aggregated (or de-identified) data may be shared with approved business partners from time to time, for analysis and research purposes. It may also be used in the development of products and services and promotional offers.
In limited circumstances, we may publish names in our promotional materials, such as winners of competitions.
In all cases where Zoos Victoria retains your personal information for our purposes, we treat it the same way as we treat our other confidential information. Except as set out in this policy, we do not sell (or otherwise make available) the information to any other organisation, unless required to do so by law.
We will take all reasonable steps to ensure that the personal information we collect about you and use is accurate, complete and up-to-date. You have the right to access the personal information that we hold about you at any time. If the information is not accurate, complete or up-to-date, you can ask us to modify our records.
You can make a request to access to, or modification of, the information we keep about you by writing to:
PO Box 74
Parkville VIC 3052
If you would like to make a complaint to Zoos Victoria regarding this policy or your personal information generally, please contact our Privacy Officer at the address above.