At Zoos Victoria we want all our visitors to experience the sense of wonderment, joy and fun that typifies a zoo visit. This is why we believe in the spirit of universal accessibility. This means we are committed to meeting the needs of all our visitors, regardless of their circumstances.
This page provides you with relevant information to ensure you can enjoy your next visit to one of our three great zoos. We are always happy to discuss any requirements you may have to make your visit more enjoyable, so please don't hesitate to get in touch. Where we can not accomodate your wishes, we will endeavour to provide suitable options.
Friends of the Zoos volunteers offer free tours via an electric golf cart designed to assist with accessibility through the expansive Zoo grounds. The vehicles can carry up to three passengers at a time. It travels at walking pace so that assistants or family/ friends can tour with it on foot. Tours run for approximately one hour and a half hours. When booking for a Guidemobile, please provide two week's notice at Melbourne Zoo, and 24-48hrs notice if booking at Healesville Sanctuary. No notice is required for Werribee Open Range Zoo, but bookings will be dependent on availability on that day. Operating terms and conditions apply. For more information please contact us on:
| Melbourne Zoo | 03 9285 9351 (FOTZ) |
| Healesville Sanctuary | 03 5957 2804 |
| Werribee Open Range Zoo | 03 9731 9601 |
Our schools programs also cater for students with accessibility requirements including mobility and learning difficulties. For more information on the different programs provided or how we can accommodate your needs, please contact the following bookings office:
| Melbourne Zoo | 03 9285 9355 |
| Healesville Sanctuary | 03 5957 2818 |
| Werribee Open Range Zoo | 03 9731 9601 |
Zoos Victoria endeavours to make its venues as easily and as broadly available to visitors of all abilities as possible. Zoos Victoria welcome visitors who use Assistance Animals certified by a registered authority. At each property, there are identified exhibits and areas where Assistance Animals will not be permitted, due to quarantine restrictions and safety risks to Zoo Animals and staff or the Assistance Animals and their users. On arrival admission staff are able to provide information about these areas, and if, needed, look after your Assistance Animals.
Carer Card = 10% discount
Companion card = A second ticket will be issued at no charge to attendant companion of paying visitor who presents their official Companion Card at the time of booking or admission
| Carers Card | www.carercard.vic.gov.au |
| Companion Card | www.vic.companioncard.org.au |
Zoos Victoria receives more than 1,000 requests for complementary passes each year from charities and social organisations. As a government-funded, not-for-profit organisation, Zoos Victoria also relies on sponsorship and donations to continue our work. This is why we cannot always accommodate requests for free entry.
Applications for complimentary passes must be made in writing and received by Zoos Victoria by 31 March each year for consideration in the next financial year. The Director of each Zoo will make the final decision on which organistions will be provided complimentary passes by 30 June each year.
For general accessibility enquiries about our function and venue rooms please contact us on:
Melbourne Zoo & Werribee Open Range Zoo:
Liberty Sales team
03 9285 9440
http://www.zoosvictoriafunctions.com.au/
Healesville Sanctuary:
K & B Concepts
03 5957 2837
sales@healesvillehotel.com.au
If you require information about Zoos Victoria in alternate formats please contact us on
access@zoo.org.au or 03 9285 9363.
Some of our current infrastructure at our three properties can be challenging in terms of accessibility. This is why we are developing an Accessibility Action Plan that will systematically address these challenges. If you have special requirements that need to be met, we invite you to contact us before you visit one of our properties so we can accommodate your needs as much as possible.
 |  | Accessibility Action Plan.pdf ( 581.3 KB ) |
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 | | Accessibility Action Plan .doc ( 720 KB ) |
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