Important things you need to know
- Don't wear strong perfume or aftershave
- Wear flat, enclosed shoes
- Prams and strollers cannot be taken into the off-limits areas
- Weekends, school holidays and public holidays can be a busy time at the Zoo and parking is limited. Please allow sufficient time for parking and entering the Zoo.
Terms and conditions
In the event that you cancel your animal encounter the following cancellation applies:
- Bookings cancelled at least 30 days prior to event date will be given a full refund.
- Cancellations between 14 and 30 days prior to the event date incur a 50% cancellation fee.
- Bookings cancelled within 14 days of the event date incur a 100% cancellation fee.