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We are committed to ensuring we provide an accessible environment for all our visitors at Healesville Sanctuary. We achieve this in a variety of ways.

Discounts for carer and companion card-holders

  • Free entry for carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card

For more information about these cards, please visit:

Accessible parking

There are eight accessible parking bays near the entrance of Healesville Sanctuary. There is also a bus bay, which can hold up to three buses.

Accessibility for wheelchairs and strollers

Healesville Sanctuary has an easy-to-follow pathway system, with access for people using wheelchairs and strollers.
 

A limited number of Baby Jogger strollers are available to hire.  Single strollers will be available for $17 for Zoo Members to hire and $20 for non-members. Double strollers will be available for $29.75 for Zoo Members to hire and $35 for non-members

Stroller hire is kindly supplied by our partner Baby Jogger. Please note: Photographic identification and credit card is required. 

 

Wheelchairs are also available for hire. Photographic identification required.

Accessible toilets

Our accessible toilets are located at:

  • The main visitor entrance to the Sanctuary
  • Harvest Cafe (not referred to as bistro anymore)
  • Reptile Precinct 

Access for assistance animals

Assistance animals that are certified by a registered authority are welcome at Healesville Sanctuary.

However, for the safety of your animal and our animals, assistance animals are not permitted at:

  • the kangaroo walk-through
  • Koala Forest
  • all walk-through aviaries
  • flight arena shows
  • Close-up Encounters

Our admissions staff can answer any queries you may have about your assistance animal, as well as provide maps and any further assistance. Just ask us when you arrive.

Mobile guided tours

Healesville Sanctuary have an amazing volunteer workforce who can assist visitors with getting around the Sanctuary in an electric golf buggy (3 passengers only). This service can only be booked on the day of your visit (no pre bookings). Please enquire on your arrival at admissions to check availability.  

Our accessibility action plan

Zoos Victoria is committed to enhancing accessibilityacross all our properties. This is why we have developed an accessibility action plan.

If you have a particular access requirement, or would like further information on accessibility at Healesville Sanctuary, we invite you to contact us.

Email: hs@zoo.org.au.