Welcome back!

We know everyone is desperate to get outside and enjoy nature again so we are thrilled to announce that our three zoos, Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo, are now open with various restrictions in place and tickets are now available to be booked.

As with everything right now, things are looking a little different so please read the FAQs below.

 

Do I need to pre-book a ticket online?

Yes, we cannot stress this enough. Absolutely everyone, including Zoo Members and babies, needs to have a pre-booked zoo ticket before you arrive at the zoo. You will not be able to book tickets at the gate. 

Zoo Members, your tickets are free but will still need to be booked. This is so we can maintain safe physical distancing by capping numbers of all our visitors.

How do I pre-book a ticket online?

It’s easy! You can book online here or by calling us on 1300 966 784. 

So, Zoo Members need to pre-book a ticket too?

Yes, every single person entering our zoo, including Zoo Members of all ages (including babies!) will need to pre-book a ticket before coming. This is so we can manage visitor numbers and ensure safe physical distancing for everyone. 

Do members still need to bring their membership cards?

Yes, Zoo Members will need to present both your Zoo Membership card and your pre-booked zoo ticket at the gate. If you’ve lost your Zoo Membership card, you can order a replacement card through your member portal but please ensure you have a photo ID on you when you visit so we can check your account.

What if I have a prepaid zoo ticket, gift card or free zoo ticket?

Gift cards can be redeemed for tickets through our website or through the Customer Engagement Team by calling 1300 966 784. If you have purchased an open-dated zoo ticket in the past or have received a free zoo ticket, please contact the Customer Engagement Team so we can book your ticket in for a particular date.

I have a Companion Card, how do I book my tickets?

Our Customer Engagement Team can help you book your ticket over the phone. Just give them a call on 1300 966 784 between 9am and 5pm, seven days a week, Alternatively you can email contact@zoo.org.au.

How far in advance are tickets released?

Because things are changing so quickly at the moment, we’ll be releasing new tickets 31 days in advance for Zoo Members and visitors to book. If the date you’d like to visit is more than 31 days away, please revisit the website closer to the date you’d like to book.

Can I buy or renew my Zoo Membership at the gate?

This is a bit tricky because Zoo Members must pre-book zoo tickets online or via our Customer Engagement Team before you arrive at the zoo. 

  • If your Zoo Membership is about to expire and you have a pre-booked zoo ticket for that day, you can renew your Zoo Membership at the gate before you come into the zoo. 
  • But if your membership has expired or you haven’t been able to pre-book a zoo ticket before arriving for another reason, you’ll need to call us on 1300 966 784 to renew your membership and book a free zoo ticket online.

Don’t forget, if you’re not yet a Zoo Member and have had a wonderful day outdoors with nature at the zoo and would like to upgrade to a Zoo Membership, you can do this at the gate on your way out and we’ll deduct the cost of your zoo ticket - a bit like try before you buy!

Face masks and physical distancing – what are the rules?

As per the current Victorian restrictions outlined in the Victorian Government Roadmap to Recovery, below are the rules you must follow both inside our zoos and outside of them!

  1. Everyone aged 12 and above will be required to wear a fitted face mask when indoors at the zoo, unless you are eating or drinking or have a valid medical exemption. 
  2. Nobody liked invasions of personal space before this year, let alone now. Remember to leave a 1.5m space between yourself and other groups.

We’ve come a long way in the past few months so let’s keep it up!

Is everything open and running as normal?

No, not at this stage. The animals are excited to see you again but some things are different for public safety reasons.

The following restrictions also apply - please read carefully before visiting the zoo:

 

Zoo

What

Status

Melbourne Zoo

Zoo tickets

Online only - please pre-book before arriving

 

Indoor habitats and indoor play spaces

Open with capacity limits except the Reptile House which remains closed for renovations

 

Food and cafes

Open for take away and capacity limits when dining in

 

Zoo Shop

Open

 

Keeper talks

Not running

 

Carousel

Open on weekends, public holidays and school holidays only

 

Encounters

Not running

 

Roar N Snore Camp

Running

 

Tours

Trail of the Elephants, Australian Bush, Big Cats and Gorilla Rainforest Tours are running

 

Dinosaurs

Open

Healesville Sanctuary

Zoo tickets

Online only - please pre-book before arriving

 

Indoor habitats

Reptile House and Australian Wildlife Health Centre open, all others closed

 

Indoor play spaces

Pouch House open, Future Vets closed

 

Spirits of the Sky

Running with capacity limits

 

Food and cafes

Take away only

 

Zoo Shop

Open

 

Creek play

Open subject to creek conditions

 

Playgrounds

Open

 

Drinking fountains

Open

 

Keeper talks

Running, except Platypus Chat

 

Encounters

Kangaroo, Echidna, Koala Encounters are running. All others are not.

 

Dinosaurs

Open

Werribee Open Range Zoo

Zoo tickets

Online only - please pre-book before arriving

 

Indoor habitats and indoor play spaces

Open with capacity limits except Bandicoot Hideout which will remain closed

 

Food and cafes

Open with capacity limits

 

Zoo Shop

Open

 

Safari bus – day sessions

Running with limited capacity (day sessions only)

 

Safari bus – evening sessions

Not running

 

Playgrounds

Open

 

Keeper Talks

Running with capacity limits

 

Encounters

Tall Order (Giraffes), Morning Savannah Tour, Deluxe Safari Adventure are all running. All others are not.

 

Slumber Safari Camp

Running

 

Hippo Beach Water Play

Open

 

Dinosaurs

Open

 

Hang on, if some areas are closed, why aren’t you discounting zoo tickets?

It’s been a really tough year for wildlife that began with the devastating bushfires last summer. We are a not-for-profit organisation and are proud to run more conservation breeding and recovery programs than anyone else in Australia, but we rely on both our Zoo Members and people visiting our zoos to make this conservation work happen. So, while some areas of our zoos are closed, we need your support now more than ever. 

If you do not want to pay the regular price for a zoo ticket at the moment, we completely understand and hope to see you back at our zoos again in the future. 

Alternatively, if you are a frequent visitor, why not become a Zoo Member? You’ll have repaid the cost of becoming a Zoo Member after just three visits (or even sooner if you have children!) and you’ll be contributing to our conservation work as well. 

Where can I read your COVIDsafe plans?

Our COVIDsafe plans are found on this webpage here >>

What measures and cleaning standards are you putting in place to keep the public safe?

In addition to reduced crowds, closed indoor spaces, compulsory facemasks indoors and encouraging all visitors to remain safe physical distancing, we have an additional cleaning schedule for surfaces and amenities at all three of our zoos and have sanitising stations around the zoo for you to clean your hands while visiting your animals friends.

Is the zoo accepting cash right now?

Our zoos are currently cashless. If you’re keen for some retail therapy at the Zoo Shop or to buy some food and drink, please make sure you have a credit or debit card on you.

Excursions - can I bring my students to the zoo?

Following advice from the Victorian Government, we are thrilled to welcome self-guided school excursions to our zoos from Monday 23 November for Term 4! Note: we are not yet taking bookings for 2021.

More info about what you can book is available here >>

Staying open late

Melbourne Zoo and Werribee Open Range Zoo will run two sessions and be open for longer hours on some summer evenings.

 

So we can welcome back as many visitors as safely as possible, Melbourne Zoo and Werribee Open Range Zoo will be open late for some evenings this summer.

So we’re managing your expectations, it’s important to note some animals will be in bed by this time and the safari bus will not be running so we recommend bringing a picnic rug, a cheese platter, relaxing on the lawn and enjoying the late-afternoon sunshine and fresh air.

You can now book tickets for one of two sessions at these times:

 

Day session: 9am – 4pm (no entry after 3pm on this ticket type)
Late session: 4pm – 8pm* (no entry before 4pm on this ticket type or after 6.30pm)

*Note: our animals have access to their night dens during this time and we don’t want to disrupt their routine so some animals may choose to hit the hay early. Also, at Werribee Open Range Zoo the free safari bus will not be running during the evening session.