Terms and conditions of entry to our zoos

Ticket conditions

  • General admission pre-purchased tickets are valid for 12 months from date of purchase and cannot be extended
  • Single entry only
  • Valid only at the specified property
  • Non-refundable
  • Lost, stolen or destroyed tickets cannot be replaced
  • Children under 15 years of age must be supervised by an accompanying adult where an adult is deemed to be any person 17 years and over

In the interests of safety and for your enjoyment, we recommend that you apply the following minimum child to adult ratio when visiting our zoos:

  • Children under 5 years: 1 adult to 3 children
  • Children 5  8 years: 1 adult to 6 children
  • Children 9  15 years: 1 adult to 10 children

Conditions of entry
The Zoological Parks and Gardens Board (The Board), under section 41 (1) (i) Zoological Parks and Gardens Act 1995, set the terms and conditions of entry to the zoological parks managed land under its administration. 

A person must not, while in the zoological parks and managed land, without permission:

  • Take or bring animals into its property, carry an inflated balloon, offer food to animals, disobey or fail to comply with a notice, sign or direction erected by the board.
  • Use or bring in skateboard, rollerblades or similar apparatus, bicycle or tricycle, sporting equipment that may be a danger to animals or persons, play games of sport, swim or bath in any lake, pond, stream or dam, light a fire, mark, deface, write on or damage any of the board’s property.
  • Play musical instruments, whistles, water pistols, erect structures, tents or beach umbrellas, hawk, sell or offer for sale or hire any items or distribute handbills, pamphlets, notices or other advertising materials.
  • Written permission must be obtained from Zoos Victoria before taking photos, filming, creating painting or drawings for any promotional or commercial purposes on Zoos Victoria premises.
  • Deliver any public lecture or public speech of any kind or park a vehicle in the zoological parks and managed land.

The Board has the authority to close the zoo or any part thereof, including any animal exhibit or show, at any time the board deems it necessary and will not be liable for any loss or expense occurred by a visitor as the result of such closure.