Zoos Victoria Gift Cards

Give the perfect zoo gift every time with a Zoos Victoria Gift Card.

Simply set the amount you would like on the card; the recipient can then use the gift card to purchase from a selection of zoo experiences or admission entry.

To buy a gift card call us on 1300 966 784.

By purchasing, redeeming or attempting to redeem a gift card, you accept and agree to the Gift Card Terms and Conditions as stated below.

Gift Card Terms and Conditions

1. The gift card can be used to purchase the following:
   1. General admission to Melbourne Zoo, Healesville Sanctuary or Werribee Open Range Zoo
   2. Zoos Victoria Membership
   3. Wild Encounters (Close-up Encounters, Behind-the-Scenes Encounters or Magic Moments)
   4. Overnight camps (Roar N’ Snore and Slumber Safari)
   5. School holiday programs (Kids Go Wild, Vet for a Day, Keeper for a Day)

      Please note: age limits apply for some Wild Encounters, overnight camps and school holiday programs. Please check these details before redeeming your gift card.

2. The gift card cannot be used to purchase the following:
   1. Special events such as Twilights Concert Series
   2. Education programs
   3. Other gift cards
   4. Retail products
   5. Food / drinks from our catering outlets
   6. Third party suppliers
3. The gift card must be purchased and redeemed over the phone or onsite at our three properties. It cannot be purchased or redeemed online.
4. Gift cards are valid for one year from date of issue or until a $0 balance is reached; whichever occurs first. We are unable to extend the validity date of the gift card.
5. The full gift card value must be redeemed before the expiry date. Any balance that remains on a gift card will not be available for use after the expiry date.
6. The gift card may not be resold and is not refundable unless required by law.
7. Gift cards cannot be reloaded with any additional dollar value and cannot be cancelled.
8. Gift cards cannot be redeemed wholly or partially for cash. You cannot exchange your gift card for another gift card.
9. Treat your gift card like cash. Lost or stolen gift cards will not be replaced or refunded.
10. If you wish to make a purchase for an amount that exceeds the gift card value or remaining gift card value, you must pay the excess using another payment method.
11. No refunds, other than those required by law, will be given after the date of purchase.
12. Goods that are purchased solely, or in part with a gift card may be exchanged or returned subject to the Zoos Victoria cancelation policy. Refund will be returned to the balance of the gift card.
13. You can check your gift card balance and expiry date by calling the Zoos Victoria Sales Team on 1300 966 784.
14. Wild Encounter tips, terms and conditions apply: zoo.org.au/zoos-victoria/Wild-Encounters-tips-terms-and-conditions
15. Terms and conditions of entry apply: zoo.org.au/about-us/terms-and-conditions-of-entry-to-our-zoos
16. Terms and conditions are subject to change without notice. We reserve the right to change any of the terms and conditions at any time where the change is required.