Accessibility

We are committed to providing an accessible environment for all our visitors.

Discounts for Carer and Companion Card holders

We have free entry at our zoos for all carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card.

We also have a 10% discount for a holder of a WeCare Card who is not accompanying a person with a disability.

Accessible parking

There are eight accessible parking bays near the entrance of Healesville Sanctuary. There is also a bus bay, which can hold up to three buses.

Accessibility for wheelchairs and strollers

Healesville Sanctuary has an easy-to-follow pathway system with access for people using wheelchairs and strollers.

Stroller hire

A limited number of Baby Jogger strollers are available to hire.

Single strollers

  • $17 for Zoo members
  • $20 for non-members

Double strollers

  • $29.75 for Zoo members
  • $35 for non-members

Stroller hire is kindly supplied by our partner Baby Jogger. Photographic identification and a credit card are required.

Wheelchair hire

Wheelchairs are also available for hire. Photographic identification is required. We recommend booking in advance by calling 1300 966 784.

Accessible toilets and facilities

Healesville Sanctuary has a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, larger-than-standard accessible toilets and more space to meet the needs of people with a disability. This can be accessed with a Master Locksmith Access Key (MLAK).

Our accessible toilets are located at:

  • the main visitor entrance to the Sanctuary Harvest Cafe
  • Reptile Precinct 

Mobile guided tours

Our volunteers assist visitors to get around the Sanctuary in an electric golf buggy (three passengers only). 
Unfortunately Guided mobile tours cannot be booked in advance and do not run every day. Please ask about these tours admissions on the day of your zoo trip. 

Access For Assistance Animals

Assistance animals that are certified by a registered authority are welcome at Healesville Sanctuary. However, for the safety of your animal, and our animals, assistance animals are not permitted at:

  • the kangaroo walk-through
  • Koala Forest
  • all walk-through aviaries
  • flight arena shows
  • close-up encounters

If you would like to be part of these experiences, a staff member or volunteer guide would be happy to escort you. Your assistance animal will be cared for while you enjoy these experiences.

Our admissions staff can answer any questions you may have. They will provide you with maps and any help you need. Just ask us when you arrive.