We are committed to providing an accessible environment for all our visitors.
Discounts for Carer and Companion Card holders
We have free entry at our zoos for all carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card.
We also have a 10% discount for a holder of a WeCare Card who is not accompanying a person with a disability.
Accessibility for wheelchairs and strollers
Healesville Sanctuary has an easy-to-follow pathway system with access for people using wheelchairs and strollers.
A limited number of Baby Jogger strollers are available to hire.
- $17 for Zoo members
- $20 for non-members
- $29.75 for Zoo members
- $35 for non-members
Stroller hire is kindly supplied by our partner Baby Jogger. Photographic identification and a credit card are required.
Wheelchairs are also available for hire. Photographic identification is required. We recommend booking in advance by calling 1300 966 784.
Accessible toilets and facilities
Healesville Sanctuary has a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, larger-than-standard accessible toilets and more space to meet the needs of people with a disability. This can be accessed with a Master Locksmith Access Key (MLAK).
Our accessible toilets are located at:
- the main visitor entrance to the Sanctuary Harvest Cafe
- Reptile Precinct
Mobile guided tours
Access For Assistance Animals
Assistance animals that are certified by a registered authority are welcome at Healesville Sanctuary. However, for the safety of your animal, and our animals, assistance animals are not permitted at:
- the kangaroo walk-through
- Koala Forest
- all walk-through aviaries
- flight arena shows
- close-up encounters
If you would like to be part of these experiences, a staff member or volunteer guide would be happy to escort you. Your assistance animal will be cared for while you enjoy these experiences.
Our admissions staff can answer any questions you may have. They will provide you with maps and any help you need. Just ask us when you arrive.