I want to change my zoo tickets

If you are no longer able to use your zoo tickets and wish to change the date of your visit please rebook your new tickets and complete cancel request and your original tickets will be refunded. We do not offer ticket swaps and you will need to rebook your tickets if you wish to change your date.

Important note: If you would like to swap your date of visit please complete the cancellation form below. We will refund purchased general admission tickets. Then please rebook for your new date. Encounter and Food Hamper tickets are unable to be refunded. Please email contact@zoo.org.au to discuss your options. 

1) I'm a Zoo Member and want to cancel my tickets

As a Zoo Member, your prebooked tickets are free. If you can no longer attend on the day you've booked for, please let us know so we can make these tickets available to someone else to use while we're operating with capacity restrictions.


2) I can no longer visit the zoo with the tickets I have purchased  

If you can no longer visit the zoo with the tickets you have booked, please complete this form and we will process a refund in ten business days. 

REQUEST refund NOW >>