I want to change my zoo tickets

While we don't offer refunds on zoo tickets, we can swap your tickets to use on a different day.

Important note: all requests must be submitted at least 48 hours prior to the day you booked for. Please select from one of the three options below:

1) I want to swap my tickets to use another day

If you can no longer visit the zoo on the day you booked for, we can easily swap your zoo tickets to use on another day. Please complete this form at least 48 hours before your original booking* and we'll email you new tickets to use by the day prior to when you want to visit.

*If your reservation includes any add-ons, we require at least 72 hours.


2) I'm a Zoo Member and want to cancel my tickets

As a Zoo Member, your prebooked tickets are free. If you can no longer attend on the day you've booked for, please let us know so we can make these tickets available to someone else to use while we're operating with capacity restrictions.


3) I can no longer visit the zoo due to coronavirus (COVID-19) restrictions

If you can no longer visit the zoo because you’ve been impacted by COVID-19 (coronavirus) government restrictions, please complete this form and we'll send you a gift card to use in the next three years.