Accessibility

Zoos Victoria is committed to creating an accessible environment for all our visitors. Here's how we go about it.

Discounts for Carer and Companion Card holders

We have free entry at our zoos for all carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card.

We also have a 10% discount for a holder of a WeCare Card who is not accompanying a person with a disability.

Accessible parking and bus access

There are six accessible parking bays near the main entrance of Melbourne Zoo. Seven accessible parking bays are located near the rail gate entrance.

There is a bus drop-off point at the main gate and all-day bus parking on the rail gate side of the Zoo (except school and public holidays, where it's open to all vehicles).

Accessibility for wheelchairs and strollers

Melbourne Zoo has an easy-to-follow path system, with access for people using wheelchairs and strollers.

Hiring wheelchairs and strollers

Stroller hire

A limited number of Baby Jogger strollers are available to hire.

Single strollers

  • $17 for Zoo members
  • $20 for non-members

Double strollers

  • $29.75 for Zoo members
  • $35 for non-members

Stroller hire is kindly supplied by our partner Baby Jogger.

Photographic identification and a credit card are required.

Wheelchair hire

Wheelchairs are also available for hire. Photographic identification is required.

We recommend you book in advance for wheelchairs and strollers, please call our team on 1300 966 784.

Accessible toilets

Melbourne Zoo has a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, larger-than-standard accessible toilets and more space to meet the needs of people with a disability. This can be accessed with a Master Locksmith Access Key (MLAK).

Our accessible toilets are located at:

  • Our main entrance on the way to the Gorilla Rainforest
  • The Lakeside Bistro
  • Near the rail gate entrance close to the Picnic Pavilion
  • Along the main drive near the Orang-utans
  • Elephant Village, near the Bong-Su room

Guided mobile tours

Zoos Victoria Volunteers offer free guided tours in an electric buggy to better assist visitors with accessing the zoo grounds.

This buggy can carry up to three passengers and travels at walking pace so those unable to ride can join the tour on foot.

Guided mobile tour run for approximately 1.5 hours and while they are unable to access all areas of the zoo, they do provide a wonderful experience with our expert guides. 

Unfortunately Guided mobile tours cannot be booked in advance and do not run every day. Please ask about these tours admissions on the day of your zoo trip. 

Access for assistance animals

Zoos Victoria welcomes visitors with assistance animals (such as guide dogs) that have completed their training and are certified by a registered authority. Please bring your certification ID with you.

At each Zoo there are identified exhibits and areas where assistance animals will not be permitted. This is due to quarantine restrictions and safety risks to zoo animals and staff, assistance animals and their handlers. Admission staff can provide you with information about these areas when you arrive at the zoo.

If you would like to be part of these experiences, we can organise a staff member or volunteer guide to help you.

Please call 1300 966 784 to arrange this.