At Zoos Victoria, we believe in universal accessibility. We are committed to meeting the needs of all our visitors, regardless of their circumstances.
We are always happy to discuss any requirements you may have to make your visit more enjoyable. Where we cannot accommodate your wishes, we will endeavour to provide suitable options.
Welcoming assistance animals
Zoos Victoria aims to make its venues as easily and broadly available to all visitors as possible. We welcome visitors with assistance animals (such as guide dogs) certified by a registered authority.
At each zoo there are identified exhibits and areas where assistance animals will not be permitted. This is due to quarantine restrictions and safety risks to Zoo animals and staff, or to the assistance animals and their users.
Admission staff can provide information about these areas as you arrive at our Zoo.
We have wheelchairs to hire at all three of our zoos. You can request a booking for a wheelchair via these links:
Discounts for Carer and Companion Card holders
We have free entry at our zoos for all carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card.
We also have a 10% discount for a holder of a WeCare Card who is not accompanying a person with a disability.
Guided mobile tours
Zoos Victoria Volunteers offer free guided tours at Healesville Sanctuary and Werribee Open Range Zoo in an electric buggy to better assist visitors with accessing the zoo grounds. This service is not currently available at Melbourne Zoo.
This buggy can carry up to three passengers and travels at walking pace so those unable to ride can join the tour on foot.
Guided mobile tour run for approximately 1.5 hours and while they are unable to access all areas of the zoo, they do provide a wonderful experience with our expert guides.
Unfortunately Guided mobile tours cannot be booked in advance and do not run every day. Please ask about these tours admissions on the day of your zoo trip.
Changing Places facilities
All three of our zoos have a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, larger-than-standard accessible toilets and more space to meet the needs of people with a disability. This can be accessed with a Master Locksmith Access Key (MLAK).
- At Melbourne Zoo, the MLAK is held at reception.
MLAKs can also be ordered from the Master Locksmiths Association Ltd by completing the MLAK Order Form. The key can be purchased by people with disabilities, their carers, assistants and support workers to provide access to a network of facilities, including many Changing Places: changingplaces.org.au/build-a-facility/mlak-key/
Zoos Victoria receives thousands of requests each year for free or discounted entry and other zoo products for community groups, charities and other worthy causes. As a not-for-profit conservation organisation we too rely on donations and sponsorship for our continued operations and conservation programs.
Ensuring our zoos are accessible to the community is very important to us.
Our three zoos are now free of charge for children under 16 years on weekends and Victorian government school and public holidays. We also support our community partners including Mission Australia, a number of Aboriginal community organisations, Make-a-Wish, the Starlight Foundation and the Victorian Youth Mentoring Alliance.
If you would still like to forward a request, you may do so via email but please note we have very limited capacity to provide support to other community organisations and charitable causes.
Please email firstname.lastname@example.org to request a complimentary pass for your organisation or fundraising activity.
Our schools programs cater for students with accessibility requirements, including mobility and learning difficulties.
For more information on the different programs provided or how we can accommodate your needs, please contact our Customer Engagement Team on 1300 966 784.
Accessibility in our function and venue rooms
For general accessibility enquiries about our function and venue rooms please contact us.
Melbourne Zoo and Werribee Open Range Zoo
Zoo Events - Restaurant Associates
Tel: (03) 9274 9519
Tel: (03) 03 5957 2837
Zoos Victoria is committed to improving the user experience and ensuring that our website is accessible to all users.
Our website and web templates aim to meet Level A and AA criteria of the Victorian Government Accessibility Standards.
If you have any problems accessing the Zoos Victoria website or require PDFS or any other information in a different format, please email email@example.com