Plan your visit

Thank you for choosing Zoos Victoria as a learning destination. You will find everything you need here to plan your excursion at one of our three properties.

Our inspiring education programs are included with your admission price at no extra cost and support the Victorian Curriculum and the VEYLDF. 

Self-guided excursions means you and your students can choose your own adventure and wander the zoo at your leisure.

Safety information

Please read Zoos Victoria COVID-Safe Information for Schools.

Download our risk management policies below.

Cost and supervision ratios

Education level  Admission cost (includes education program) Adult-student ratio
Early Childhood Centres and Kindergartens  $19 1 for every 3 children
Foundation to Grade 2 $19  1 for every 5  students
Grade 3 to Year 12 $19  1 for every 10 students 
Tertiary $29 1 for every 10 students 
Student from Special Development School (SDS)
$5 1 carer/ integration aid per student with special needs


Please Note:

The minimum number of students for an education program is 12.

Prices are in Australian dollars and are valid from 1 January 2021 to 31 December 2021.

Zoo memberships are not valid for school, early childhood centre and kindergarten visits. 

Cost for teachers

Teachers and adult helpers are admitted free of charge within the program’s recommended student to adult ratio. Additional teachers and adult helpers receive a reduced adult concession price of $29.00, or if they are a Zoos Victoria member, they can enter using their membership.

Payment

Our zoos are currently cashless. 

The following payment methods are accepted: 

  • Debit or credit card

Payment can be made on the day by debit or credit card. A tax receipt will be issued. 

  • Invoice

We can invoice you after your visit. Zoos Victoria’s ABN 969 139 590 53. 

Payment must be made in one transaction and will be based on the number of students and adults visiting the zoo on the day. 

Please note: Payment at the zoo shops and food and drink outlets are also cashless and can only be made by credit or debit card.

 

Cancellation

Cancellation of an excursion must be made at least 10 business days prior to your booked visit. 

If not, a cancellation fee of $200 will be invoiced. 

The fee will be waived due to extreme weather or if the booking is rescheduled. 

Getting here

 

Bus and coach parking

Free parking is provided for buses and coaches in the Zoo car park. Follow signage for directions. Where possible we recommend using the drop off and pick up bays (as marked below).

Maps

Check out our online map for mobile devices.

 

You can also collect a printed map. In the interest of sustainability and waste minimisation, we recommend maps be used by the adults leading the excursion.

Staff and volunteers are also available to help you find your way around the Zoo.

You can also find specific program maps on your chosen guided program page.

Animal experiences 

Our animal experiences allow time for discussing and observing animals, interpreting their behaviours and considering their wellbeing. Students can get close to the animals, but we ask that no-one touches the zoo wildlife during these experiences. It's safer and more relaxing for everyone that way!

Zoos Victoria's philosophy for animal welfare provides animals with choices. When we develop animal visitor experiences, our animals have the choice to participate or not, which supports positive animal welfare outcomes.

For more information please go to Zoos Victoria's Guiding Principles for Animal Experiences.

Supervision

Our terms and conditions of entry apply. Please consider the following guidelines:
• Children and students remain the responsibility of the teacher at all times
• Groups are asked to move through the Zoo respectfully and consider animals and members of the public
• Students and adult helpers should understand the needs of the animals and behave accordingly – loud noises and sudden movements can upset the animals. For this reason, ball games and whistles are not permitted
• At the Healesville Sanctuary Shop, six students may enter at a time with a supervising teacher. Please leave student bags outside
• Zoo staff have emergency management systems in place to handle missing students and first aid and medical emergencies.

Accessibility and mobility

At Zoos Victoria, we believe in universal accessibility. We are committed to meeting the needs of all our visitors, regardless of their circumstances.

Additional details

Weather

Please ensure students dress appropriately for all outdoor weather conditions. If extreme weather is predicted, we encourage you to reschedule your visit

Storage

We recommend students carry their bags with them while they explore the zoo. While we do have limited lockers available, access cannot be guaranteed.

Lunch locations

Please refer to the map specific to your chosen zoo that displays possible places for you and your students to eat.

Food and drink purchases

Please refer to the map specific to your chosen zoo that displays where places to purchase food and drinks are located.

Our zoos are currently cashless. Payment at the food and drink outlets can only be made by credit or debit card.

Toilets

Please refer to the map specific to your chosen zoo for toilet locations.  

Social stories and sensory maps

We provide social scripts and sensory maps for students who require additional support to help them prepare for their visit to our zoos.

Melbourne Zoo

Werribee Open Range Zoo

Healesville Sanctuary