Terms and Conditions

Terms and conditions of entry to our zoos

Ticket conditions
  • Single entry only
  • Valid only at the specified property
  • Non-refundable
  • Lost, stolen or destroyed tickets cannot be replaced.
  • Zoos Victoria reserves the right to request proof of age. Children 15 years and under must be supervised by an accompanying adult. An adult is deemed to be any person aged 16 years or older.
  • By purchasing a ticket online, you give Zoos Victoria the right to email or text you a copy of your tickets and/or information relating to your visit to the zoo.
  • Family weekday tickets need to be used in one admission.
  • The Ticket attendant may request you present the order confirmation number, the credit card used to purchase tickets, photo identification and valid proof of any concession entitlement.

In the interests of safety and for your enjoyment, we also recommend that you apply the following minimum child to adult ratio when visiting our zoos:

  • Children under 5 years: 1 adult to 3 children
  • Children 5 – 8 years: 1 adult to 6 children
  • Children 9 – 15 years: 1 adult to 10 children
Terms and conditions of entry

The Zoological Parks and Gardens Board (The Board), under Section 11 Zoological Parks and Gardens Act 1995, set the terms and conditions of entry to the zoological parks managed land under its administration.  

When visiting the Zoo you must:
  • comply with all current Victorian Government coronavirus (COVID-19) restrictions, as outlined on the Victorian Government coronavirus website;
  • obey requests and instructions from our staff;
  • comply with all the signs;
  • behave appropriately;
  • wear appropriate attire at all times.
  • remain behind all fences and natural barriers;
  • supervise children under 15 who are with you. Adult and carers are responsible for persons under their supervision. Adult and carers must be 16 years or older;
  • have a valid ticket or entry pass;
  • retain entry tickets and wristbands and show our staff on request; and
  • be responsible for your own personal property as we will not be responsible for any loss.
When visiting the Zoo you must not:
  • bring in animals (other than guide dogs and assistance dogs, which are permitted in select areas of the Zoo);
  • act unsafely towards yourself or others;
  • interfere with any animals, including offering food;
  • interfere with any plant, nest or habitat;
  • be in any exhibits or any area that is closed to the public;
  • without permission wade, swim or bathe in any lake, pond, stream or dams on its property;
  • dress or behave in a way that may adversely affect other people's enjoyment at the Zoo;
  • play any games or sports that could annoy animals or people or cause a nuisance;
  • light any fires;
  • offer to sell or hire any goods or services;
  • broadcast anything, give a public lecture or distribute any written materials;
  • smoke or use any e-cigarettes;
  • bring in or use balloons, balls, water pistols, musical instruments or whistles or make very loud noises;
  • bring in or use scooters, skates, skateboards, tricycles or bikes;
  • put up beach umbrellas, tents or gazebos;
  • leave litter;
  • take photographs, films, recordings or make artwork for public display, for commercial purposes or for inappropriate use;
  • drive or park a vehicle anywhere except a designated parking area; and
  • the carriage and operation of drones (or any such aircraft) is prohibited.
Zoos Victoria reserves the right to:
  • close any part or the whole of the Zoo;
  • limit or prevent admission to the Zoo to ensure public safety;
  • refuse entry to any person to the Zoo;
  • require you to leave the Zoo immediately;
  • remove any person or object from the Zoo;
  • ban any person from the Zoo;
  • conduct bag checks, including asking you to remove an object in your bag so we can see inside fully;
  • exclude all bags or personal items from the Zoo when deemed appropriate;
  • modify at any time the Conditions of Entry set out above.

 

USE OF YOUR IMAGE:

You consent to and authorise us to film, record or photograph you (Recordings), and to reproduce Recordings in any audio, video, or photographic display or other transmissions, exhibition, publication or reproduction in any print or online medium or context hosted by or affiliated with Zoo and for the permitted purposes described in these terms including, but not limited to, marketing and promotional activities, security, or any activity related to Zoo’s business without further authorisation by, or compensation or attribution to you. All Recordings are our sole property, and you release us from liability arising on account of such usage.

Visitors are advised that the Zoo is fitted with security cameras, and visitors may be filmed in any area of its property.

 

 

LIABILITY:

You enter the Zoo at your own risk. To the maximum extent permitted by law, Zoos Victoria will not be responsible for any loss, damage, harm or injury arising from your entry to the Zoo. Where we can limit our liability at law, including under the Australian Consumer Law:

  • our liability is limited to an amount equal to the cost of an adult entry ticket to the Zoo; and
  • we exclude all other rights and remedies, including in contract, tort (including negligence), statutory duty or other breaches of the law.

Whilst Zoos Victoria has implemented all legally required and recommended control measures concerning the COVID-19 pandemic, all entrants to our Zoo acknowledge and accept that there currently remains an unquantifiable risk of transmission of COVID-19. All persons are assumed to have assessed this risk of transmission, including through consideration of their own health condition, in deciding to attend the Zoo

Without limiting the above, we do not warrant or represent to any person that a Zoo or any part of it, including any animal exhibit or show, will be open during advertised times.

 

COVID SAFETY WHEN YOU ATTEND THE ZOO:

When you attend our Zoo, you must comply with any COVID-19 safety protocols or requirements notified to you Zoos Victoria (including by way of signage at the Zoo or by way of line markings on the floor).

 

YOU MAY BE REFUSED ENTRY OR REQUIRED TO LEAVE THE ZOO IF YOU:

  • refuse to comply with any COVID-19 safety protocols or requirements notified to you by Zoos Victoria;
  • refuse to comply with any reasonable health and safety directions given by Zoos Victoria representatives;
  • refuse to provide contact tracing information to Zoos Victoria on request;
  • are exhibiting symptoms of COVID-19, as notified to or as assessed by Zoos Victoria representatives. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell;
  • have been tested for COVID-19 and are awaiting test results; or
  • are required under public health directions to be in isolation or quarantine or if experiencing any of the symptoms of COVID-19.

In these circumstances, tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

 

ADMINISTRATION:

  • Management is authorised to amend the conditions of entry to mitigate any risks or issues that require immediate attention for the safety and security of visitors or as recommended by another Statutory Authority or our insurer. Management will inform the Board of any amendments.
  • All zoological properties must display the Conditions of Entry at the front entrances. A shorter version of the Condition of Entry for display at the gates is permitted but must refer to the full version on the Zoos Victoria website.

 

RELEVANT LEGISLATION:

Zoological Parks and Gardens Act 1995 (Vic)

 

Wild Encounter tips, terms and conditions

Important things you need to know
  • Don't wear strong perfume or aftershave
  • Wear flat, enclosed shoes
  • Prams and strollers cannot be taken into the off-limits areas
  • Weekends, school holidays and public holidays can be a busy time at the Zoo and parking is limited. Please allow sufficient time for parking and entering the Zoo.
Terms and conditions
  • Zoos Victoria may choose to cancel specific camp dates or encounters due to inclement weather, animal welfare or insufficient bookings. Whenever possible, guests will be notified in advance and dates re-scheduled, or full payment will be refunded.
  • Enclosed shoes must be worn for all animal experiences.
  • No food or drink can be taken into experiences.
  • Participants afflicted with a cold, influenza, or cold sores will not be able to participate in experiences with monkeys or apes due to the risk of infection for our primates.

  • Due to unpredictable animal behaviour, experiences may vary.

  • All participants must agree to follow the keeper's instructions.
  • A paying adult must accompany children under 16 years of age. If the encounter allows children under 8, these children require a ratio of 1 Adult to 1 Child. Children over 8 require a supervision ratio of 1 Adult to 2 Children (unless otherwise indicated). 
    • For Roar 'n' Snore and Slumber Safari, a paying adult must accompany children under 18 years of age. Parents or adult guardians must take responsibility for participating children at all times.
  • Participants may be asked to leave the enclosure at any time during the encounters at the discretion of Zoo staff.
  • Photos can only be used for personal purposes. Flashes must not be used when taking photos. Rangers are unable to take photos of participants during the encounter. The publication, distribution, or reproduction of these photographs for commercial or promotional purposes is prohibited. For further information about commercial photography, contact the Zoo's Communications Department at media@zoo.org.au 
  • Prices subject to change.
  • Participants with open wound/s will not be able to participate in the Platypus Discovery experience due to the risk of infection for both animals and participant.

Cancellation policy

In the event that you cancel your animal encounter the following cancellation applies:

  • Seven days prior to the Encounter, a full refund or reschedule of booking available.
  • 24 hours prior to the Encounter, no refund is allowed, but we will reschedule your booking or move funds to gift card for future use.
  • For Roar N Snore, Slumber Safari and Zoo Snooze, reschedule or refund available for cancellations made seven days or more prior to event date. No reschedule or refund available for cancellations made less than seven days prior to the event date.

Gift card terms and conditions

These Terms and Conditions of Use apply to all Gift Cards issued by Zoos Victoria ABN 96-913- 959-053.

YOUR PURCHASE, REDEMPTION OR ATTEMPTED REDEMPTION OF A GIFT CARD CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE AND AGREEMENT TO THE PRIVACY STATEMENT.

Introduction

This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call 1300 966 784 or contact us by email: contact@zoo.org.au.

Definition

"Activities" means zoos programs while on offer. Example of programs include “Wildlife Encounters, overnight camps, etc.

Gift Card” means the gift card or similar stored value product (however titled) that you have purchased or received.

“Remaining Gift Card Value” means at any time, that portion of the initial value on your Gift Card which is unspent which and can be accessed by using the Gift Card in accordance with these Terms of Use.

"Zoos Victoria" means Zoological Parks and Gardens Board trading as Zoos Victoria ABN: 913- 959-053of Elliott Avenue, Parkville, Victoria 3052.

“Zoos Victoria’s properties” means Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo.

A reference to "we" or "us" is a reference to Zoos Victoria.

A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.

Gift Card Uses & Exclusions

Except for the exclusions listed below, your Gift Card may be used to purchases most zoos’ activities.

Exclusions  

The Gift Card cannot be used to purchase the following:

  • “Zoo Twilight” events
  • Education Programs
  • Other gift cards
  • Online retail shop
  • Food and drinks from our catering outlets
  • Third party supplier’s products
Uses 

You can used the Gift Card to purchase the following:

  • Any zoo ticketed events and activities
  • Member events
  • General admission to Zoos Victoria’s properties
  • Zoo Victoria Membership
  • Zoo retail outlets (excluding online shop)
Restrictions apply

There could be restrictions such as age, group size, apply to the activities offered. Please check the terms and conditions for the activity you intend to purchase on our website, before redeeming your Gift Card.

Purchases exceeding the Remaining Gift Card Value

Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.

No cash advances

Gift Cards are not legal tender. You cannot redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.

Expiry, cancellation and reissue of Gift Card
  • The Gift Card is valid for three years from date of issue or until a $0 balance is reached; whichever occurs first. We are unable to extend the validity date of the GIFT CARD.
  • The Gift Card value must be redeemed or utilised before the expiry date. Any balance that remains on a Gift Card will not be available for use after the expiry date.
  •  The Gift Card cannot be:
    • Reloaded with any additional dollar value;
    • Cancelled
    • Exchange for another Gift Card
Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.

Refunds or transfer

Except to the extent required by law, including the Australian Consumer Law, Gift Cards are not transferable and non-refundable.

Changes to Terms and Conditions of Use

Terms and conditions are subject to change without notice. We reserve the right to change any of the terms and conditions at any time where the change is required. 

Privacy

Our Privacy Statement explains how we handle the personal information that we may collect from you with respect to Gift Cards. A copy of the Privacy Statement is available here. It’s important that you read and understand both the Privacy Statement.

Monthly donations and animal adoptions terms and conditions 

  • The first nominated donation amount will be deducted from your credit or debit card immediately, with further instalments on the same date or previous business day of each of the following months via a nominated MasterCard, VISA, AMEX or Paypal account.
  • You authorise Zoos Victoria to debit from your nominated credit card, debit card or Paypal account in amounts advised.
  • If a payment is missed or refused, three additional attempts will be made to complete the transaction and you will be sent a reminder email to your nominated address requesting an update of your credit card detail.
  • Missed payments will accrue during the period that valid card details are unavailable and will be billed as a lump sum upon reinstatement of valid details.
  • You can cancel these donations at any time, by using the account management portal on the Zoos Victoria donations website or by calling 1300 966 784.
  • A receipt for your donation will be issued on or after 1 July annually. The receipt will reflect the total amount donated over the previous 12 month financial year.
  • All donations over $2.00 to Zoos Victoria are fully tax deductible.
  • A donation to Zoos Victoria does not entitle the donor to free access to the zoos.
  • It is your responsibility to:
    • Have sufficient clear funds available in the nominated account on the scheduled payment date.
    • Ensure the account details you have provided are correct, including letting us know should the expiry date change.
    • Ensure your contact details are correct at all times and to update them if they do change.
  • If you believe a payment has been done incorrectly, please contact our customer engagement team on 1300 966 784.

Membership Terms and Conditions

1. MEMBER BENEFITS

a) Zoo Entry - Membership grants the listed member or members (except for Supporter Membership) unlimited entry during standard opening hours to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo for 12 continuous months ending on the date of expiry of that membership. This is subject to our right to suspend or terminate any membership. Supporter Membership must pay an entry fee to access entry to any of the above-mentioned zoos.

b) Zoo News subscription will be provided throughout the year either via direct mail or electronically via email.

c) Retail discount of 15% off RRP at the retail stores will be given upon presentation of a valid Zoos Victoria membership card and information collected is linked to their membership. Discount does not apply to goods or services offered by a third-party vendor; for example, all catering outlets at Zoos Victoria are operated by third-party vendors.

d) Zoo Animal Encounter discount of 10% off full price for all animal encounters at zoo properties.

2. ANCILLARY BENEFITS

Ancillary benefits are arrangements offered from time to time. They can change over time, and Zoos Victoria will update the offer on our website or advise members of any changes by email or through Zoo News. We are not liable for any reduction in ancillary benefits.

a) Reciprocal Entry to partner zoos:

NSW: Taronga Zoo and Western Plains Zoo

SA: Adelaide Zoo and Monarto Zoo

WA: Perth Zoo

    • It is the responsibility of Zoos Victoria Members to contact the abovementioned interstate zoos to arrange reciprocal entry tickets. Refer to org.au/membership-partner-benefits for current information on how to redeem your free reciprocal entry to these zoos.
    • For Zoos Victoria members who live in NSW, SA, QLD, NT, WA and ACT, reciprocal entry rights apply to Adult, Children under 4, Concession, Senior and Teacher members. Children between the ages of 4 and 15 may be charged an entry fee.
    • This benefit is not available for Supporter Membership.
    • Partners can vary and terminate the reciprocal arrangement between zoos at any time. You should be aware that Zoos Victoria does not guarantee the benefit or be responsible for partner zoos withdrawing from the program.
    • Partner zoos may charge you a non-refundable entry fee if you do not present a valid Zoos Victoria Membership card upon entry, along with any other proof of identity and entitlement to concessions that the partner zoo requires. The same rule applies for interstate zoo members entering a Zoos Victoria property.
    • Reciprocal rights between interstate zoos only apply to zoo entry, and no discounting on retail purchases or food outlets at an interstate zoo will be applied. The same rule applies for interstate zoo members entering a Zoos Victoria property.
    • Zoos SA Life Members are eligible for free entry to Zoos Victoria properties, however guest tickets do not apply and an entry ticket must be purchased.
    • Taronga Zoo Friends Family Flex Membership are eligible to one free entry for the primary member named on the membership card only.

b) Zoos Victoria Events and Activities - Zoos Victoria may offer benefits, special program and activities including member events and activities or animal previews. A Supporter Member must still pay zoo entry or other charges to attend such an event.

c) Zoos Victoria may notify you of any benefits offered by our partners and sponsors.

3. GENERAL MEMBERSHIP TERMS AND CONDITIONS

a) Zoos Victoria reserves the right to request proof of identification or proof of valid concession or senior documentation as outlined in 3(b) and 3(c).

b) To be eligible for concession memberships you must hold, and be able to present upon request, an Australian Pensioner Concession Card, full-time Student Card at an Australian school or tertiary institution, Healthcare Card, Disability Concession or DVA Gold and White Card holders.

c) To be eligible for Senior Membership, you must hold and be able to present upon request, a valid Australian Seniors card or Seniors Business Discount card

d) Zoos Victoria may change or revoke any membership terms, benefits, or privileges at our discretion. We will endeavour to give you advance notice of any such changes via email, the Zoos Victoria website or in our Zoo News magazine.

e) Except to the extent required by law, including the Australian Consumer Law, membership is not exchangeable or refundable, pro-rata or otherwise. However, a Supporter Membership can be upgraded to a standard Zoo Membership during the applicable membership period, and the amount paid for the supporter membership will be credited towards the new membership package.

f) Membership entry benefits apply to standard zoo operating hours only and do not apply to special events such as after-hours events, special ticketed events or other similar events.

g) You must notify Zoos Victoria promptly of any change to your nominated contact details.

h) We may refuse any application for membership.

4. CANCELLATION OR SUSPENSION OF YOUR MEMBERSHIP BY ZOO VICTORIA

a) We can immediately cancel or suspend your membership if:

 i. We consider that you or another person on your membership card has breached our membership terms and conditions or Zoos Victoria terms and conditions of entry;

 ii. If you fail to pay the amount for your membership when due.

b) We can suspend any membership for a period determined in our absolute discretion.

c) If we cancel or suspend your membership, or if you cancel your membership:

 i. All amounts that you owe Zoos Victoria will remain due and payable despite the suspension or cancellation

ii. Upon cancellation, all membership benefits including entry to zoos will be suspended

iii. Upon suspension, all membership benefits including entry to zoos, will be halted for the period of suspension. However, monthly instalment payments will continue to be deducted as outlined in Section 11 for Instalment Plan or Renewal Plan.

5. USE OF LAPSED MEMBER INFORMATION  

Zoos Victoria will continue to keep lapsed members informed about special promotions, events and other specials offers and discounts relevant to the zoo, its member program and business partners until a lapsed member unsubscribes from the Zoos Victoria database.

6. MEMBERSHIP UPGRADES

a) Membership upgrades are offered to visitors who have purchased a Zoos Victoria admissions ticket for entry to Healesville Sanctuary, Melbourne Zoo or Werribee Open Range Zoo.

b) Only one adult, concession or senior admissions ticket can be deducted per adult, concession or senior Zoos Victoria Membership.

c) Child entry tickets are not eligible for membership upgrade and cannot be deducted from the cost of a membership fee.

d) A visitor has 14 days from their admissions ticket visit date to upgrade to a Zoos Victoria Membership and must enter a Zoos Victoria entry ticket sales reference or transaction id found on a Zoos Victoria entry ticket receipt. Upgrades are available at zoo admissions or by calling 1300 966 784.

7. CHILD MEMBERSHIP TERMS AND CONDITIONS

a) Children 15 years of age and under cannot become members on their own and must be added to an adult, concession, senior or teacher membership.

b) Child membership entry benefits do not apply to school, kindergarten and childcare visits where the child is participating.

8. TEACHER TRIBE MEMBERSHIP TERMS AND CONDITIONS

a) Teacher Tribe Memberships are available to those that teach in a Victorian pre-school, school, TAFE, adult community and further education or university; or students enrolled in a teacher training program. Teacher Tribe Memberships are also available to registered home school educators and education support staff.

b) Members will be asked for a VIT card number or proof of eligibility of meeting the above categories upon signing up to be a Teacher Tribe Member. Proof of eligibility includes student card with course listed, employee identification or home school educator registration.

c) Members may be asked to present VIT card or proof of eligibility to gain entry.

d) As this is a professional membership, we cannot deduct your general admission receipt when you purchase a new Zoos Victoria teacher membership.

9. GIFT MEMBERSHIP PURCHASES

a) Gift memberships are non-refundable.

b) Gift memberships are valid for 12 months from the date of purchase.

c) Gift memberships must be registered by the recipient to activate the membership, and this must be done within 12 months of purchase date.

d) Once registered, the gift membership is active from 12 months from registration date.

e) Zoos Victoria gift membership can be activated by registering online at zoo.org.au/register, by calling the Customer Engagement Team or at any zoo admission.

f) Gift memberships are only valid for the person/s listed on the voucher and are non-transferable.

g) Renewal Plan and Instalment Plan payment options are not available for Gift Membership purchases.

10. SUPPORTER MEMBERSHIP

a) Supporter Membership can be upgraded to a standard Zoo Membership during the applicable membership period, and the amount paid for the Supporter Membership will be credited towards the new membership package.

b) A Supporter Membership is a non-access annual membership available to those aged 16 years and above. This type of membership does not entitle the member to enter zoos for free, including participating interstate zoos.

c) A Supporter Membership is active for 12 months from date of purchase. It can be upgraded to a standard Zoo Membership at any stage during that 12-month period, with the price of the supporter membership being credited towards the new membership package.

11. PAYMENT OPTIONS

Zoos Victoria memberships are valid for 12 months from the date of purchase with the following payment options available:

Payment Option

Description

Auto Rollover

How to purchase

Yearly

Membership is paid in full in one annual payment at the time of purchase.

 

No

You will need to manually renew your membership.

Available at zoo admissions or via Customer Engagement Team.

Not available online.

Renewal Plan

Membership is paid in full in one annual payment at the time of purchase.

 

Yes

Your membership automatically renews on the same date each year until you opt-out in accordance with these terms and conditions (see section 12(e) below)

Available online only

Instalment Plan

Membership is paid in 12 equally monthly payments on the same date each month.

Yes

Your membership automatically renews on the same date each year until you opt-out in accordance with these terms and conditions (see section 12(e) below)

Available online only

The terms and conditions applicable to each type of plan are set out below.  By purchasing a membership, you agree to these terms and conditions.

12. INSTALMENT PLAN AND RENEWAL PLAN TERMS AND CONDITIONS

a) You must:

i. Have sufficient cleared funds available in your nominated account on the scheduled payment date/s.

ii. Ensure the account details you have provided are correct and up to date, including letting Zoos Victoria know if the expiry date for your nominated credit or debit card changes or changes to a PayPal account.

b) If any payment is not successful or is dishonoured by your financial institution:

i. We will request immediate payment from you.

ii. Membership benefits including zoo entry will be suspended until defaulted payments are paid.

iii. We reserve the right to recover from you all costs, charges and fees associated with the unsuccessful or dishonoured payment that is levied by our financial institution.

iv. Your new or renewed yearly membership will not be confirmed until a successful payment has been processed.

v. Without limiting our other rights, we may refer any outstanding amounts in relation to your membership to our collections agency for recovery. We can recover from you as a debt due to any costs and expenses that we incur in doing so, in addition to suspending or terminating your membership.

c) You can cancel your membership by notifying Zoos Victoria, however, if you have an Instalment Plan, and cancel before the end of the membership period, we won't refund any money you've already paid and all remaining instalments must be paid in full at the time of cancellation.

d) If you have a Renewal or Instalment Plan and wish to opt-out of the automatic rollover of your plan, you must follow the process set out below in Section 11(e), Zoos Victoria will not refund any money already paid.

e) You agree to an automatic rollover of your zoo membership from year to year unless you choose to opt-out by notifying Zoos Victoria via phone or emailing contact@zoo.org.au or members@zoo.org.au by no earlier than 28 days prior to the expiry of your current membership period and no later than 1.00pm (AEST) on the final day of your current membership period.

f) Membership fees may increase from year to year. We will provide you with at least 28 days' written notice of your membership rollover payment date, any change in the price of your next year’s membership, and any changes to plan privileges, terms and conditions, prior to the first payment in the new membership period being deducted.

g) New paying members cannot be added on to an existing plan. They must enter into their own Instalment Plan or Renewal Plan with Zoos Victoria.

h) You authorise Zoos Victoria to debit from your nominated credit card, debit card or PayPal account all amounts payable under these terms and conditions without further notice. This includes consent to multiple debit attempts if a payment fails to transfer.

13. SPECIFIC CONDITIONS FOR INSTALMENT PLAN 

a) The Instalment Plan payments will be deducted in 12 instalments, beginning on the day the membership is purchased or renewed (as applicable). Further instalments will be withdrawn on the same date of each of the following 11 months.  Payment must be via your nominated credit or debit card or PayPal account (PayPal is not available for new memberships purchased after 1 November 2021).

b) If you default on your monthly payments in any membership period and your membership is cancelled, we reserve the right to not offer you an Instalment Plan as a payment option in the future. If we choose to offer you this plan, your new or renewed membership will not be confirmed until we receive all amounts that you owe to Zoos Victoria from the previous membership.

c) Volunteer and gift memberships are not available on this plan.

14. SPECIFIC CONDITIONS FOR RENEWAL PLAN 

a) The plan payment will be deducted in one payment on the date of joining and then annually on each anniversary of the day you join.

b) Payment must be via your nominated credit or debit card or PayPal account (PayPal is not available for memberships purchased after 1 November 2021).

c) Volunteer and gift memberships are not available on this plan.

15. ZOOPER KIDS CLUB TERMS AND CONDITIONS

a) One Zooper Kids Club (ZKC) Pack is redeemable per ZKC membership per year via a voucher sent to the ZKC Member.

b) This voucher MUST be presented in person upon arrival at Melbourne Zoo, Healesville Sanctuary or Werribee Open Range Zoo to redeem your ZKC Pack.

c) ZKC Packs cannot be posted, they must be collected in person.

d) ZKC Pack contents may change without notice, however the contents will be of equal or greater value than the recommended retail price (RRP) at the time of membership purchase.

e) ZKC Packs may only been redeemed within 12 months of the membership purchase date.

f) Lost vouchers cannot be replaced, therefore please keep this voucher in a safe place.

g) ZKC Packs are not redeemable for cash.

h) ZKC Pack items cannot be swapped or exchanged.

 

To view pervious terms and conditions click here.

 

LEAP online workshops

All rights reserved. The information contained in the workshops may not be used, published or redistributed without the prior written consent of Zoos Victoria.
Zoos Victoria is sharing their experience with you. Therefore it may or may not be applicable or suitable to your environment or business needs. Please do a risk assessment of your staff capability, skills and experience in this area. Participants must make all required inquiries and conduct appropriate due diligence to determine whether the information provided is appropriate for their business needs before relying on the information provided. Participants must take into account their own environment when applying the methodology provided in the learnings. Zoos Victoria does not guarantee that the information provided will be free from inaccuracies or meet specific needs and requirements of participants. 

Cancellation Policy

  • Please note a minimum of 12 attendees are required for this workshop (refunds will be made if needed).
  • Bookings cancelled at least 30 days prior to the event date will be given a full refund.
  • Cancellations between 14 and 30 days prior to the event date incur a 50% cancellation fee.
  • Bookings cancelled within 14 days of the event incur a 100% cancellation fee.
  • No transfer of booking date will be offered within 72 hours of the booking.

LEAP Masterclasses

All rights reserved. Zoos Victoria is sharing their experience and aspirational vision as a world-leading zoo-based conservation organisation. 

The information contained in the masterclass may not be free from inaccuracies and may not be applicable or suitable to other environments and/or business needs. Third parties must take appropriate due diligence and risk assessment of skills and expertise to determine whether the information provided is appropriate for their business needs before relying on the information provided. Zoos Victoria does not guarantee that this information will meet specific requirements of third parties. 

The information contained in the masterclass may not be used for commercial purposes, nor published or redistributed without the prior written consent of Zoos Victoria.

Cancellation Policy

  • Please note a minimum of 20 attendees are required for in-person masterclasses and 12 for online masterclasses (refunds will be made if needed).
  • Bookings cancelled at least 30 days prior to the event date will be given a full refund.
  • Cancellations between 14 and 30 days prior to the event date incur a 50% cancellation fee.
  • Bookings cancelled within 14 days of the event incur a 100% cancellation fee.
  • No transfer of booking date will be offered within 72 hours of the booking.  

Online Shopping terms and conditions

These terms apply to the ordering, purchase and delivery of Goods from Zoos Victoria Online Store and form a contract between you and Zoological Parks and Gardens Board trading as Zoos Victoria ABN 96-913-959-053 of Elliott Avenue, Parkville, Melbourne Victoria 3052 (Zoos Victoria). By using the Site in any manner, you agree and accept the Terms.

These Terms contain important information about the ordering, processing, and delivery of Goods, including limitation of liability. Zoos Victoria reserves the right in its absolute discretion at any time and without notice to amend, remove, or vary the services or Terms and/or any page of this Site. Each time you use the Site, you should review and be aware of the current Terms.

1. Compliance with Terms You will be bound by these Terms each time you submit an Order.

2. Placing Orders for Goods

2.1. By placing an Order on the Site, you are making an offer to enter into an agreement to purchase the product(s) in that order. Orders will be deemed received by Us at the time We send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order.
2.2. You will receive a tax Invoice from Zoos Victoria for products sold and fulfilled by Zoos Victoria.
2.3. We will not be liable to you for any loss you or any third party suffers as a result of, or in connection with, a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2.4. You may place an Order on the Site if you are aged 16 years or over and have an active email account or a telephone number at which you can be contacted.
2.5. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order.
2.6. We reserve the right to accept or reject your Order for any reason at any time. If we reject your Order you will receive a refund of any money paid.
2.7. Your Order becomes a sale when your Order is dispatched, and we have issued you a Tax Invoice.

3. Availability of Goods

3.1. From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.
3.2. We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time and without notice. Zoos Victoria will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.
3.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us in accordance with clause 6.
3.4. Zoos Victoria reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), We will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, in accordance with clause 6, and Zoos Victoria will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that: 7
(a) all pictures and images of Goods displayed are for illustrative purposes only; and
(b) any accessory featured with the Goods is for illustrative purposes only, and may be sold separately.

4. Price and payment

4.1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
4.3. We reserve the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Website, currently we accept Visa, Mastercard, American Express and PayPal Payment methods may be subject to change.
4.5. Any payment for an Order must be cleared by Zoos Victoria before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

5. Delivery

5.1. All orders are processes and shipped through a delivery agent e.g., Australia Post
5.2. Delivery Fees are applicable, and the charges are displayed on our website.
5.3. Delivery Fees are subject to change with notice.
5.4. The delivery agent may offer other delivery options and conditions. For example, Australia Post offers Parcel Locker Collection. Buyer must make their own arrangements.
5.5. A signature on delivery may be required. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

6. Order cancellations and returns

6.1. Unless provided for under these Terms or as otherwise agreed by Zoos Victoria, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy.
6.2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
6.3. Unless otherwise explicitly stated by Us, Delivery Fees will not be refunded if you return Goods for change of mind or if you made an incorrect selection, including if you ordered the incorrect size, colour etc.
6.4. No refund is allowed any items on sale unless it is faulty.
6.5. Any Goods you purchase can only be returned in accordance with these Terms and the Returns Policy. The Returns Policy forms a part of these Terms.
6.5.1. Return the item in its original condition and original packaging within 30 days of the original purchase date.
6.5.2. Supply a copy of your original receipt with the returned items.
6.5.3. Sender must return the items by registered post via a delivery agent.
6.6. Zoos Victoria will process any refunds within a reasonable time of agreeing to do so.
6.7. Refunds will be processed on the same card or method as the original payment was made.
6.8. Return must be mailed to Zoos Victoria, Retail Online Store, Elliott Avenue, Parkville Victoria 3052, Australia.
6.9. Returns are not accepted on at our physical stores. 6.10. Proof of purchase must be provided for returned goods.

7. Promotions and discounts

7.1. Zoos Victoria offers discount to Zoo Victoria Members.
7.2. A code must be used to redeem the member discount.
7.3. Information regarding Zoos Victoria membership is on our website.
7.4. Promotion or discount an be withdrawn at any time without notice.

8. Privacy

8.1. Personal Information, which you provide to us during the Order including contact details, will be kept, used and disclosed by Us in accordance with Zoos Victoria’s Privacy Policy for the purpose of processing and delivering your Order. See Zoos Victoria’s Privacy Policy on our website.
8.2. Unless otherwise indicated by you at the time you placed your Order, Zoos Victoria may send you marketing information
8.3. Zoos Victoria reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details. If your nominated payment method triggers our fraud prevention protocols, we may contact you to confirm additional details, or rescind the transaction. In this case, your Order must pass our fraud prevention protocols before it will be fulfilled. If you do not provide the requested information within the required time frame, your Order will be cancelled and payment returned, if applicable, to the method you originally paid. These information requests are sent to help protect credit card holders from online fraud.

9. Risk & Liability

9.1. Risk and title in the Goods pass to you on the date and time of delivery of the Goods to you by the Delivery Agent.
9.2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
9.3. You represent and warrant to Us that We will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
9.4. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

10. Termination

10.1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
(a) for convenience, at any time, on giving notice to yo u; or
(b) immediately if We reasonably believe that you have breached these Terms and: (i). that the breach is not capable of remedy; or (ii). if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).

11. General

11.1. We reserve the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order.
11.2. The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Victoria.

Youth Leadership terms and conditions

All rights reserved. Zoos Victoria is sharing their experience and aspirational vision as a world-leading zoo-based conservation organisation. 

The information contained in the Youth Leadership course may not be free from inaccuracies, and may not be used for commercial purposes, nor published or redistributed without the prior written consent of Zoos Victoria.

Cancellation Policy

  • Applicants agree to payment of the full course fees by the due date, and before the course starts, on notification of a successful position.
  • There are no refunds or transfer of course dates provided.
  • Participants are responsible for attendance at all sessions. No additional sessions are provided for non-attendance.
  • Selection of successful applicants by Zoos Victoria is final.

Social Media Online Communities 

When engaging with our Social Media Online Communities, please refer here for our terms and conditions: https://www.zoo.org.au/terms-and-conditions/social-media-online-communities/