Our zoos are currently closed
In line with the Victorian Government's announcement on restrictions, Healesville Sanctuary, Melbourne Zoo and Werribee Open Range Zoo will continue to be closed from Friday 3 September. Please visit www.coronavirus.vic.gov.au for the latest information.
If you have booked a ticket to Healesville Sanctuary, Melbourne Zoo or Werribee Open Range Zoo, there is no need to call us.
We will be cancelling all zoo, encounter and event tickets and refunding any money onto the card you used at the time of purchase, within 7-8 business days.
Absolutely everyone, including Zoo Members and babies, needs to have a pre-booked zoo ticket before you arrive at the zoo. No tickets available at the gate.
Children aged 15 and under must be accompanied by an adult at the zoo and must have a prebooked ticket, even if it's a day that kids can visit for free.
Zoo Members, your tickets are free but will still need to be booked.
Reminder: fitted face masks must be worn on the safari bus if you are aged 12 or over. The free safari bus cannot be booked in advance.
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