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Terms and conditions of entry to our zoos

Terms and conditions of entry to our zoos

Ticket conditions

  • General admission pre-purchased tickets are valid for 12 months from date of purchase and cannot be extended

  • Single entry only
  • Valid only at the specified property
  • Non-refundable
  • Lost, stolen or destroyed tickets cannot be replaced.
  • Zoos Victoria reserves the right to request proof of age. Children 15 years and under must be supervised by an accompanying adult. An adult is deemed to be any person aged 16 years or older.
  • By purchasing a ticket online, you give Zoos Victoria the right to email or text you a copy of your tickets and/or information relating to your visit to the zoo.
  • Family weekday tickets need to be used in one admission.

In the interests of safety and for your enjoyment, we also recommend that you apply the following minimum child to adult ratio when visiting our zoos:

  • Children under 5 years: 1 adult to 3 children
  • Children 5 – 8 years: 1 adult to 6 children
  • Children 9 – 15 years: 1 adult to 10 children

Terms and conditions of entry

The Zoological Parks and Gardens Board (The Board), under Section 11 Zoological Parks and Gardens Act 1995, set the terms and conditions of entry to the zoological parks managed land under its administration. 

 When visiting the Zoo you must:

  • obey requests and instructions from our staff;
  • comply with all the signs;
  • behave appropriately;
  • wear appropriate attire at all times.
  • remain behind all fences and natural barriers;
  • supervise children under 15 who are with you. Adult and carers are responsible for persons under their supervision. Adult and carers must be 16 years or older;
  • retain entry tickets and wristbands and show our staff on request; and
  • be responsible for your own personal property as we will not be responsible for any loss.

When visiting the Zoo you must not:

  • bring in animals (other than guide dogs and assistance dogs, which are permitted in select areas of the Zoo);
  • act unsafely towards yourself or others;
  • interfere with any animals, including offering food;
  • interfere with any plant, nest or habitat;
  • be in any exhibits or any area that is closed to the public;
  • without permission wade, swim or bathe in any lake, pond, stream or dams on its property;
  • dress or behave in a way that may adversely affect other people's enjoyment at the Zoo;
  • play any games or sports that could annoy animals or people or cause a nuisance;
  • light any fires;
  • offer to sell or hire any goods or services;
  • broadcast anything, give a public lecture or distribute any written materials;
  • smoke or use any e-cigarettes;
  • bring in or use balloons, balls, water pistols, musical instruments or whistles or make very loud noises;
  • bring in or use scooters, skates, skateboards, tricycles or bikes;
  • put up beach umbrellas, tents or gazebos;
  • leave litter;
  • take photographs, films, recordings or make artwork for public display, for commercial purposes or for inappropriate use;
  • drive or park a vehicle anywhere except a designated parking area; and
  • the carriage and operation of drones (or any such aircraft) is prohibited.

Zoos Victoria reserves the right to:

  • close any part or the whole of the Zoo;
  • limit or prevent admission to the Zoo to ensure public safety;
  • refuse entry to any person to the Zoo;
  • require you to leave the Zoo immediately;
  • remove any person or object from the Zoo;
  • ban any person from the Zoo; and
  • conduct bag checks, including asking you to remove an object in your bag so we can see inside fully.

Where we have taken photographs we may use those images in marketing campaigns or for internal training. If we propose to use those images in relation to a marketing campaign, we will seek your consent first.

Visitor are advised that the zoo is fitted with security cameras and visitors may be filmed in any areas of its property.

You enter the Zoo at your own risk. Where we can limit our liability at law, including under the Australian Consumer Law:

  • our liability is limited to an amount equal to the cost of an adult entry ticket to Melbourne Zoo; and
  • we exclude all other rights and remedies, including in contract, tort (including negligence), statutory duty or other breach of law.

Without limiting the above, we do not warrant or represent to any person that a Zoo or any part of it, including any animal exhibit or show, will be open during advertised times.