Frequently asked questions

Please note that tickets for Kyabram Fauna Park cannot currently be booked online and can only be purchased at the gate.

No, Zoo Members no longer need to book their zoo tickets, you can simply scan your membership card at the gate. You have guaranteed entry to the three zoos.

You can book online or our Customer Engagement Team can help you book your ticket over the phone. Just give them a call on 1300 966 784 between 9am and 5pm, seven days a week, Alternatively you can email contact@zoo.org.au.

We are honouring the current price of Kyabram Fauna Park tickets for the moment, however we are now introducing “Kids Visit Free” so children under 16 can visit free on weekends, public holidays and Victoria school holidays, which is funded by the Victorian Government. The current prices are listed on this webpage >>

You can change your ticket date or cancel your ticket. Modify your booking here

Note: if you have been instructed to self-isolate, quarantine or have been impacted by coronavirus (COVID-19) restrictions, we have options available to you. Please modify your booking here or contact our Customer Engagement team on contact@zoo.org.au

Don't worry, just give us a ring on 1300 966 784 between 9am-5pm and we'll be able to book your tickets over the phone. We are experiencing a high volume of calls right now so you may need to wait on the phone but our friendly Customer Engagement Team is working as fast as possible to help everyone ASAP.

Please note that tickets for Kyabram Fauna Park cannot currently be booked online and can only be purchased at the gate.

Unfortunately we are operating with strict capacity limits. If the day you want to attend the zoo is showing as sold out online then no additional tickets are available and will not be available at the gate. Please do not arrive at the zoo without a prebooked zoo ticket for everyone, including babies.

Zoo Members can still visit the zoo on a day that shows as sold out by scanning their membership card at the zoo.

Gift cards can be redeemed for tickets through our website or through the Customer Engagement Team by calling 1300 966 784. If you have purchased an open-dated zoo ticket in the past or have received a free zoo ticket, please contact the Customer Engagement Team so we can book your ticket in for a particular date.

No, the free safari bus at Werribee Open Range Zoo cannot be prebooked. With capacity limitations in place there may be a bit of a wait on busy days so please be patient. If you'd like a more intimate and prebooked safari experience, feel check out the Deluxe Safari Adventure which is $56/person ($50 for Zoo Members).

Yes! Thanks to the Victorian State Government, kids under 16 can now visit Kyabram Fauna Park for free on weekends, public holidays and Victorian school holidays. Please note that tickets for Kyabram Fauna Park cannot currently be booked online and can only be purchased at the gate.

Not at the moment. First-time mum-to-be, Mali, is now in the early stages of labour so she will be having some quiet time away from public view with the support of her mother, Dokkoon, who is also mother to Melbourne Zoo’s week-old calf.

While we all await the news of a second elephant calf, unfortunately, this means our Zoo Members and visitors will not be able to see the first-born elephant calf for the time being. We thank you for your understanding while we allow privacy and care for Mali and the herd during this time.

Our wonderful staff at Melbourne Zoo will be managing the crowds during peak periods, such as weekends and school holidays. Be prepared to experience crowds and wait times. We appreciate your patience and kindness towards our zoo staff during this busy and exciting time.

No. The calf and herd may need some private time, away from crowds. For this reason, the Trail of the Elephants may close at any time throughout the day, with little or no notice. Be prepared that you may miss out on seeing them while you’re at Melbourne Zoo. We thank you for your understanding while we care for the little one and ask you to come back another time.

All three pregnancies were carefully planned and the environment the calves will spend their first few years in will meet all their needs. Melbourne Zoo's expert Trail of the Elephants team will constantly review the Zoo's elephant habitats as the calves grow and develop ahead of the herd's move to the brand new Werribee Open Range Zoo elephant home in 2024. 

The entire herd will move to their brand new, purpose-built home at Werribee Open Range Zoo in 2024.

Zoos Victoria has an international partnership with Fauna and Flora International (FFI), who met a rigorous selection criteria based on their ability to demonstrate measurable outcomes for humans and wildlife alike through their work.

FFI is embarking on extensive work in the field to help better understand human-elephant conflict. They will also survey across Nghe An Province, of which Pu Mat National Park is part, to establish known numbers of elephants in this wild region, which is one of the three priorities in Vietnam’s national elephant strategy.

In addition to this partnership, our team of welfare specialists and elephant care experts have significantly advanced knowledge in the care of this species and future partnerships are being explored for us to have the opportunity to share these insights and resources, in order to improve welfare standards for elephants in human care globally.  

With restrictions easing across the state, fitted face masks are now only required for those aged eight and above in two instances. This is to keep our animals safe as they can catch COVID-19 too!

1. If you attend the Crazy About Cats keeper talk at Werribee Open Range Zoo
2. If you have booked an animal encounter at our zoos

Our COVID Safe plans are found on this webpage here >>

Zoos Victoria zoos do not accept cash payments. If you’re keen for some retail therapy at the Zoo Shop or to buy food and drinks, you will need to use a credit or debit card.

No, visitors are not required to check in or show their vaccination status.

Kyabram Fauna Park is a much-loved zoo with beautiful wildlife, wetlands and extensive grounds. Across 55 hectares, Kyabram Fauna Park is home to more than 600 animals and has been actively involved in the management of wildlife conservation programs since 1979.  

It depends on where you live but head to this webpage for more information. From Melbourne, it’s a two-and-a-half hour drive, and just 30 minutes from either Echuca and Shepparton.

Yes! Thanks to the Victorian State Government, kids under 16 can now visit Kyabram Fauna Park for free on weekends, public holidays and Victorian school holidays. Please note that tickets for Kyabram Fauna Park cannot currently be booked online and can only be purchased at the gate.

We are honouring the current price of Kyabram Fauna Park tickets for the moment, however we are now introducing “Kids Visit Free” so children under 16 can visit free on weekends, public holidays and Victoria school holidays, which is funded by the Victorian Government. The current prices are listed on this webpage.

Please note that tickets for Kyabram Fauna Park cannot currently be booked online and can only be purchased at the gate.

We’re doing things one step at a time at the moment and our first priority was to officially add Kyabram Fauna Park to the Zoos Victoria family. Now that this is done, we’ll begin to work on things like making Kyabram Fauna Park tickets available to purchase online. In the meantime, you can buy your tickets at the gate or ,if you’re a Zoos Victoria Member, just show your membership card to be scanned.

Kyabram Fauna Park is home to more than 600 local Australian animals – everything from koalas, dingoes and kangaroos. It also recently had a mob of Meerkats join the zoo.

Kyabram Fauna Park was located on freehold land owned by Campaspe Shire Council and Crown land (State Government) managed by the Kyabram Fauna Park Committee of Management (CoM ). The CoM was appointed on an interim basis from July 2018.  The primary focus of the CoM was to reset the operations of the Fauna Park, develop a vision for the future of the Park and evaluate options for future governance of the Park to ensure long-term sustainability.  
 
Following a review, it was recommended that Zoos Victoria is best placed to manage the site into the future due to its close alignment with the zoo’s operations and conservation goals. Zoos Victoria’s positive reputation for managing wonderful facilities will be a big drawcard to bring more visitors to the zoo and the region. This will ensure the Park is financially sustainable into the longterm.

Schools and education are a critical part of the role of both Zoos Victoria and Kyabram Fauna Park. For the moment, the Kyabram Fauna Park education programs will remain as they are and can be booked by visiting this webpage >>

Yes! Kyabram Fauna Park is now part of the Zoos Victoria family and that means you can visit Kyabram Fauna Park the same way you visit your other zoos – just show your membership card at the gate.

Yes! Kyabram Fauna Park Members are now Zoos Victoria Members which means you can visit all four zoos by simply showing your membership card at the gate. For more information about this transition visit this webpage >>

Absolutely. Please keep sharp knives at home and try and minimise bringing glassware, but everything else is fine to bring. If you need to pop out to your car to get your picnic at lunchtime, make sure you let our friendly gate staff know so they can let you back into the zoo as your ticket will not work once it has been scanned.

No, the free safari bus at Werribee Open Range Zoo cannot be prebooked. With capacity limitations in place there may be a bit of a wait on busy days so please be patient. If you'd like a more intimate and prebooked safari experience, feel check out the book the Deluxe Safari Adventure which is $56/person ($50 for Zoo Members).

Yes, we have wheelchairs to hire at all three of our zoos. You can request a booking for a wheelchair via these links:

Healesville Sanctuary >>
Melbourne Zoo >>
Werribee Open Range Zoo >>

Don't panic. Just let us know what you've lost and we'll let you know if it turns up. Please fill out this webform:

Healesville Sanctuary >>
Kyabram Fauna Park >>
Melbourne Zoo >>
Werrribee Open Range Zoo >>

Zoos Victoria zoos do not accept cash payments. If you’re keen for some retail therapy at the Zoo Shop or to buy food and drinks, you will need to use a credit or debit card.

Our catering team, like the hospitality industry across Victoria, is experiencing challenges at this time. Please bear with us. We are opening outlets and cafes when we can. To avoid disappointment or potentially long queues we suggest you consider bringing your own picnic and snacks. Thank you for your understanding. 

Yes, you can renew your Zoo Membership at the gate.

And don’t forget, if you’re not yet a Zoo Member and have had a wonderful day outdoors with nature at the zoo and would like to upgrade to a Zoo Membership, you can do this at the gate on your way out and we’ll deduct the cost of your zoo ticket - a bit like try before you buy!

Yes, Zoo Members will need to present their Zoo Membership card at the gate for entry. If you’ve lost your Zoo Membership card, you can order a replacement card through your member portal but please ensure you have a photo ID on you when you visit so we can check your account.

Please make sure your Zoo Membership has not expired by logging in here >> and clicking 'Manage or renew membership'.

Or if it's a gift membership, you need to make sure it has been activated >>

If you're still having trouble, please call us on 1300 966 784 and we can check your account.

Yes, we just structure it a little differently. Children join for free when you purchase an adult membership, so at the membership checkout page, just make sure you select as many adults and children as there are in your family - think of it as a build-your-own family membership!

We understand the last few years have been a difficult time for many people. Please reach out to our friendly membership consultants via members@zoo.org.au to discuss your options and find a solution for you. Please ensure you include your full name and member number in your email.

For those with monthly memberships, there is a minimum twelve-month commitment meaning you are unable to cancel your membership part way through.

When your membership is up for renewal, you will be notified via email and can cancel 28 days prior via the membership dashboard accessed via our website: zoo.org.au/membership.

If your membership has renewed for another year without you realising and opting out, do not fret. We can rectify this for you and organise a refund. Please reach out to our friendly membership consultants via members@zoo.org.au. Please ensure you include your full name and member number in your email.

Our yearly and monthly memberships have a twelve-month commitment and you will be given the option to opt out of the rollover in the 28 days leading up to your membership expiry.

If you do not wish to opt in for the auto rollover you can sign up for your membership over the phone via the Customer Engagement Team on 1300 966 784 or with our friendly admission teams at any Zoos Victoria property.

If you have lost your member card that is no problem, we can organise a new one for you. Simply log in to your membership dashboard at zoo.org.au/membership to request a new card to be delivered to you.

Please be aware these cards can take a few weeks to reach you with current postal delays, so we suggest you also request a membership summary via the dashboard which can also be used as your member card.

Welcome to the Zoos Victoria family! You can find more information about your new Zoos Victoria Membership here >>

If any of your contact details have changed including your address, please logon to your member dashboard to update them.

Please send an email to members@zoo.org.au and include your membership number and the correct names of each member.  

If you have a wonderful day out at one of our zoos and would like to sign up to become a member, we are able to deduct the cost of your ticket from your membership. You are able to do this on the day of your visit at our admission gates. Alternatively, please contact our Customer Engagement Team on 1300 966 784 within 14 days of your visit.

All members of Taronga Zoo, Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo are entitled to reciprocal entry.

To book these tickets please contact our Customer Engagement team on 1300 966 784.

Excursions are now available to book. Please explore what's available for your year level here. 

Schools and education are a critical part of the role of both Zoos Victoria and Kyabram Fauna Park. For the moment, the Kyabram Fauna Park education programs will remain as they are and can be booked by visiting this webpage >>

As you have no doubt seen in the news, there is an ongoing Foot and Mouth Disease (FMD) outbreak in Indonesia that has the potential to spread to the animals and wildlife in Australia. Due to this, Zoos Victoria has enacted new procedures as a precaution, to protect the precious wildlife that call our zoos home. Although the risk of FMD being detected in Australia is low, the impact on hoof stock animals (excluding horses) is high, so we are being particularly vigilant. 

In the event of an outbreak in Australia, we will be following the advice of the Department of Agriculture and Chief Veterinary Officer to ensure the safety of the animals and wildlife at our zoos.

There are a few things we are doing to keep our animals safe. All zoo keepers and other staff have new procedures in place to ensure that soil from outside of our zoos isn’t brought into any of the susceptible animals’ habitats. 

We ask that any Zoo Members or visitors who have recently been to Indonesia to please wait at least 48 hours since they returned to Australia before visiting the zoo. This will not be mandated so we ask you to follow this in good faith. The risk of contamination at this point remains low but if there’s one thing we’ve all learnt in the past few years it’s that diseases can spread quickly and the last thing we want to do is put any of our animals at risk. 

At the moment we are asking (but not mandating) those who live with livestock, excluding horses, to please delay their visit to the zoo while we work through the expert advice regarding FMD. This request is to protect both your animals and those that live at our zoos. If you do choose to visit the zoo, please ensure you don’t wear shoes or clothing that you have worn whilst around livestock.

As part of the procedures in place to protect the precious wildlife that call our zoos home, we are limiting contact between people and animals that are susceptible to FMD as well as encounters where people walk through animal habitats. These include: 

Melbourne Zoo 

• Giraffes 
• Elephants 
• Kangaroos 

 Healesville Sanctuary 

• Kangaroos 

 Werribee Open Range Zoo 

• Giraffes 

If you have booked an encounter with one of the animals listed above between now and August 7, you will automatically be issued a refund. You do not need to contact us to arrange a refund, unless you would also like to cancel your zoo tickets for that day. If this is the case, please go to this webpage or call us on 1300 966 784. Please note that general admission still remains valid, only the relevant encounter will be cancelled.