Welcome to your Member VIP Zone and to 2022! 

We’re looking forward to making 2022 a great year for our Zoo Members, the animals that call our zoos home and our conservation work in the field. Just a quick note to let you know that as with many businesses throughout Australia, we’re also experiencing staff shortages at the moment, so if you are visiting your zoos, we thank you for your patience as our limited staff work hard to ensure you continue to have an exceptional experience.

Our Customer Engagement Team who respond to your phone calls and emails are also experiencing a large number of enquiries which has impacted on response times. Rest assured your emails have all been received and will be responded to as soon as possible. In the meantime, check out our FAQs as you may find the answer to your enquiry here. 

As always, thank you for being a valued Zoos Victoria Member and supporting our efforts to fight extinction.


Start packing your Zoo bags – dig out your membership cards and get them ready to present with your free online tickets when you visit. 

If you’re coming with little ones, be sure to bring some dry clothes as water play activities may be running at Melbourne Zoo Carousel Park.

Avoid queues when you visit – 10am to 11am are our busiest entry times, consider entering before or after those times. 

(Super hot tip: arrive early morning or mid-afternoon for the best car parks!)

Have your phone ready to scan the QR code when you arrive, we all know how to do that now.

(extra hot tip: scan the code, don’t take a photo 😉)

Visitors aged 12 years and two months or older must be fully vaccinated against COVID-19 or have an eligible COVID-19 digital certificate exemption. More information.

What's new at the zoo!

Check out all the events and new offerings at our zoos

Member discount offer

Head to our new online store for your regular 15% member discount using your unique discount code. To access your code, fill out the form below and it will be emailed to you. As this code is unique to your membership, be sure to save it somewhere safe.

Happy shopping!

Win the ultimate weekend away

Treat the family and enter to  WIN one of twelve family passes in the Ultimate Family Experience competition.

Worth over $480 per family, the prize features four family passes to four great Victorian attractions including;

Sovereign Hill

Phillip Island Nature Parks

Puffing Billy Railway

Zoos Victoria

Each lucky winner will win a family pass valid for two adults and two children to enjoy all four of these attractions.  

Competition closes Wednesday 16th March, 2022.

*Terms and conditions apply.

How you can help wildlife

Play a part in getting animals through the challenging hot months by taking five easy actions.

Zoo News

Spring Zoo News is here!

Keep a lookout for it in your mailboxes or if you prefer to receive Zoo News digitally, you can browse and read the latest from your zoos online here.

You can also read the latest Zooper Kids now. 

Zoo News update

Due to current COVID-19 restrictions, please note the following amendments to content within the Spring edition of Zoo News magazine:

Pg 2. Melbourne Water Little Critters Scavenger Hunt – Postponed to February 2022

Pg 4. Zoo Keeper Experience – Bookings on hold until Zoo reopens

Pg 4. Member Christmas Night – Bookings on hold until Zoo reopens

Pg 5. David Lindenmeyer Photo Exhibition – postponed until further notice

Pg 5. School Holiday activities – Cancelled

Pg 5. National Deaf Week – Cancelled

Pg 13. Reptile House Encounter – Bookings on hold until Zoo reopens

Member update on extensions


As a Zoos Victoria Member, you know that your membership is the backbone to our three incredible zoos.  

Over the past 18 months we have had overwhelming support from our zoo members and are extremely grateful for those that continued their membership, renewed or joined, throughout these challenging times.  

The funds from your membership have been put to good use providing world-class expertise and husbandry to the animals in our care, rescuing and rehabilitating injured wildlife and protecting local threatened species. 

If you would like to discuss your membership options due to recent COVID-19 lockdowns, you can reach the team on 1300 966 784 between 9am and 5pm, seven days a week or via email at member@zoo.org.au* 

* Please note that due to high volumes of enquiries, phone wait times and email response times are currently high and we thank you in advance for your patience. 

Exclusive member partner benefits


Check out our new member partner offers to take advantage of exclusive discounts around Victoria.

Become a Mini Conservation Hero

Your little ones can join us for a fun and interactive six week online course to become experts on some of the local wildlife species that Zoos Victoria are fighting to save from extinction.

Do you know a friend who would love the Member VIP Zone?

Share the news and invite them to become a Zoo Member! Together we can fight wildlife extinction.

While the community focuses on looking after people, we’ll keep looking after wildlife - but we need your help.

Thank you

Our community of Zoo Members hold a special place in our heart. The funding from your Zoo Membership not only allows us to love, enrich and care for our animals but also enables us to fight wildlife extinction, play a vital role in the recovery of bushfire-affected wildlife, educate the future leaders of wildlife conservation and campaign on vital wildlife issues. The new Member VIP Zone is our way of saying thank you. Thank you for your ongoing support for your zoos, for our work and most importantly, for wildlife.